T. ROWE PRICE SURVEY FINDS CHARITABLE GIVING PLANNING CAN STRENGTHEN ADVISOR AND CLIENT RELATIONSHIPS
Investors want more help from their advisors with charitable giving—and those who receive it report higher satisfaction, trust, and loyalty
The research summarizes qualitative and quantitative results from a national survey of 100 financial advisors, and more than 500 high-net-worth investors and high-income investors. The results shed light on how charitable giving motivations, behaviors, and unmet expectations are shaping the modern advice relationship.
Key insights from the study include:
- Advisors who proactively engage clients on charitable giving report tangible business benefits: 67% see enhanced trust among clients; 54% experience improved client retention; and 32% uncover hidden assets among clients as a direct result of their work with clients on charitable giving.
- Younger high-net worth investors (ages 25-49) stand out as the most purpose-driven and receptive to philanthropic guidance: 75% want their advisor to proactively bring up charitable giving, and the vast majority say their family is very likely to stay with an advisor who raises the topic of charitable giving in their engagements.
- Sixty-one percent of investors surveyed lack a consistently applied, formal, and structured process in their giving. Most still handle charitable decisions independently or through other professionals like accountants or attorneys, pinpointing an opportunity for greater advisor-client engagement.
"Our research shows that charitable giving conversations can transform the advice relationship—almost all investors surveyed report greater satisfaction, and advisors reported measurable gains in trust, referrals, and retention," said
To better facilitate these conversations, the study shows advisors value resources that make it easier for them to confidently raise the topic, sustain productive discussions, and connect charitable planning with client goals. This includes client-ready materials, case studies, and formal training or continuing education. Recognizing this need for practical tools and guidance,
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Kim Francois, 443-687-0249, Kim.Francois@troweprice.com